Privacy Policy

ScanFinder.ai (“we”, “our” or “us”) is committed to protecting the privacy of retailers, staff members and shoppers who use our platform. This policy explains what information we collect, how we use it, and the rights you have over your data.

1. Information we collect

• Account data: name, email address, phone number, and organization details when you sign up.
• Store data: store locations, addresses, maps, floor plans, aisles and shelf information.
• Product data: product names, barcodes, prices, stock quantities, descriptions, images and categories imported from your systems.
• Device data: electronic shelf label (ESL) identifiers, firmware versions, MAC addresses and last-seen timestamps.
• Usage data: search queries, scan events, chat messages, blink/lighting requests and interactions with the app.
• Location data: approximate store coordinates when using nearby-store or in-store navigation features.

2. How we use your information

• Provide store navigation, product search and ESL management services.
• Sync prices, stock and label data across your stores and devices.
• Improve our AI assistant and search relevance.
• Monitor service health, generate analytics and prevent abuse.
• Communicate important service updates, security alerts and billing information.

3. Data sharing

We do not sell your personal data. We only share information with:

• Service providers: hosting, database, AI and email infrastructure partners bound by confidentiality.
• Integration partners: when you choose to connect third-party systems such as Airbiz or ESL hardware APIs.
• Legal authorities: when required by law or to protect our rights and users.

4. Data security

We use industry-standard encryption in transit and at rest, row-level security in our database, strict organization isolation, and regular access reviews. Staff roles are enforced server-side, and sensitive credentials are never exposed to client applications.

5. Data retention

Account and store data are retained while your workspace is active. Audit logs and usage events are retained for a limited period to support security and analytics. You can request deletion of your workspace and associated data by contacting us.

6. Your rights

• Access, correct or delete your personal data.
• Export your workspace data.
• Manage staff roles and permissions.
• Withdraw consent for optional features such as AI chat or location services.

7. Cookies and tracking

We use minimal cookies for authentication, session management and security. Analytics cookies, if used, are optional and can be disabled.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the app. Continued use after changes means you accept the revised policy.

9. Contact us

If you have questions about this Privacy Policy or your data, please contact us at privacy@scanfinder.ai.